Return Policy
In order to process your Exchange or Refund in a timely fashion please follow the steps set out below.
• Request a return authorization number below.
• Once you received your (RA Form), print it out and include a copy with each package being returned.
• Repackage (if needed) and ship back to us through the shipping method of your choice. All returns must be accompanied with a return authorization (RA) number.
• NOTE: If returning for an exchange we will ship a replacement to you at no charge.
To request a return authorization number please email sales@puzzleweight.com with the following information:
Your Name
Order Number
Telephone Number
Item Number(s) and Description(s) to be returned
Reason for Return
Number of Packages.
All products must be returned in original factory condition, including all packaging materials, inserts, hardware packs and manuals. Open box items will be inspected and are subject to a restocking fee of $10 if any of the above components are not found in good order.
Coverage for insurance, brokerage, duties on returned items is the responsibility of the shipper. A product that has been shipped back to us in used/damaged condition will be refused or may be subject to a restocking fee of $20. When making a return we will provide a credit for the price of the merchandise excluding the shipping charges.
If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. No returns will be authorized beyond (15) days after receipt of merchandise. Be it noted that the liability of Puzzle Weights is limited to and will not exceed the replacement price of your purchase. Puzzle Weights will not be held liable for any special, incidental or consequential, damage or injury resulting from the possession, use, misuse or loss of the merchandise manufactured and or sold either directly or indirectly through Puzzle Weights including our regular and custom ordered manufactured products, wholesale items, or products made by other companies and sold through Puzzle Weights.
Back to Top
